Southborough Lane Surgery
Crown Medical Centre, 3 Mackintosh Street, Bromley, Kent, BR2 9GT
196
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Southborough Lane Surgery
2017-01-20
Person
4
5
0
Written by a patient
Written by a patient 20th January 2017
Just booked an appointment through the receptionist Kathy who was friendly, kind and helped me set up patient access so it would be even easier for me in the future, really pleased with the service provided by Southborough Lane - all round great care.
26th January 2017
Response from Southborough Lane Surgery
Thank you so much for kind feedback. I shall pass your comments to Kathy who is a great asset to our reception team. Patient access is designed to make patient's life easier and I am sure you will find this is the case. Response left by Sally Gaites/Senior Practice Administrator
Southborough Lane Surgery
2017-01-20
Person
4
5
0
Written by a patient
Written by a patient 20th January 2017
I called for an emergency appointment with a female doctor not expecting to be able to get one for a day or two but Kathy was great and worked out a way for me to see a doctor the same day through the GP Alliance. Kathy was so friendly and helpful.
26th January 2017
Response from Southborough Lane Surgery
Thank you so much for your feedback. It's gratifying to know that you were able to get the appointment that you needed when you needed it. Having a hub based here at Crown Medical Centre is a plus and having two further hubs within the area of course improves the service for all patients. Response left by Sally Gaites/Senior Practice Administrator
Southborough Lane Surgery
2017-01-03
Person
4
5
0
Written by a patient
Written by a patient 3rd January 2017
I would just like to say how helpful, friendly (and truly lovely!) your receptionist Kathy is. She always manages to squeeze us in somehow (against all the odds) with several emergencies with a poorly baby (who Dr Collins handled brilliantly, too) and she even got an after work HUB appointment for my husband when he desperately needed to be seen that day. Thanks and keep up the brilliant work smiles :-)
4th January 2017
Response from Southborough Lane Surgery
Thank you so much for taking the time to give feedback. Kathy is a valued member of our reception team and I shall certainly pass your comments on to her. It's good to know that your problems have been dealt with so efficiently. Response left by Sally Gaites/Senior Practice Admininistrator
Southborough Lane Surgery
2016-12-01
Person
2
5
0
Written by a patient
Written by a patient 1st December 2016
I have mental health problems, dr Collins was so slow in my problems, also had other problems, regarding my endoscopy, I took overdose Monday, no help from dr Collins or yeoman house Penge, dr Abraham, they don't give a toss, getting paid, that's all they care about, feeling vulnerable. No one has been in touch.
6th December 2016
Response from Southborough Lane Surgery
I am so sorry to hear of your problems and please be assured that we care very much if a patient feels they are not getting the support that they need from us. It is inappropriate for me to address such personal issues such as yours on this feedback site, but would encourage you to make contact with the surgery perhaps by making a further appointment or by letter or telephone to see what help we can offer you. Please seek help as soon as possible, if not from us them from one of the other healthcare providers who know your situation. Response left by Sally Gaites/Senior Practice Administrator
Southborough Lane Surgery
2016-11-23
Person
5
5
0
Written by a patient
Written by a patient 23rd November 2016
Receptionist Kathy was extremely helpful.
20th December 2016
Response from Southborough Lane Surgery
Thank you for taking the time to leave this feedback. I shall ensure Kathy is made aware. Response left by Sally Gaites/Senior Practice Administrator
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Short link to review Southborough Lane Surgery: http://iwgc.net/ejhf3